Application
Remote Expert assist in solving in field and on-site problems faster and more effectively by bringing experts, wherever they are based, virtually to site to support on site technicians and staff. Highly skilled and compensated experts can support from their place of work limiting travel and costs of being onsite. Wearing Smart Glasses, an inexperienced on-site technician can perform required maintenance immediately.
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Field Service
Field service has access to information onsite
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Support in Field Staff
Remote support for field staff
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Information in Eye
Videos, Still Images, Manuals readily available or shared in real time
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Skills Development
Developing and improving skills of staff on the job
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Remote Assistance
Remotely staff and control camera, lights and content
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Hand Free Operation
Assistance on the job while still using two hands to get the job done
Benefits
Remote Expert solutions can effectively assist users with difficult tasks, having real-time data at hand, keeping a close look at the remote situation. This increases productivity and customer satisfaction, resulting in decreased costs and increased revenue.
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Improved In-Field Efficiency
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Improved First Time Fix Rate
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Increased Productivity
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Skills Development
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Cost Efficient Resourcing
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Hand Free Operation
Benefits Shown
Below are some of the many benefits shown globally.
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Telecoms
11% lower operating costs
17% improvement in error rate
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Aviation
12% Efficiency Improvement in 6 months
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Health
50% increased time interacting with patients